After months of waiting, the Federal government responded to News 4’s request for information on an Affordable Care Act application processing center in Wentzville, Missouri.
In May 2014, employees at the Wentzville facility run by Serco complained to News 4 that they were sitting around with no work to do.
One employee told News 4 they passed the time by playing “Pictionary on a dry erase board. We played 20 questions.”
Employees at the plants in Kentucky and Arkansas, also hired to process the paper applications for the ACA, made the same claims…
…According to CMS records, from October 2013 through March of 2014, Serco processed 271,341 paper applications. That’s less than 5% of the anticipated workload.
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